4 Supply Chain Solutions For Global Brands

Categories
Blogs

4 Supply Chain Solutions For Global Brands

Supply chain managers often read supply chain news and yearly trends in order to remain competitive and to determine how they can implement best practices. As we analyze these trends we often look towards global brands and to the way in which they manage their supply chains to achieve their goals. It can be hard and expensive for larger companies and organizations to quickly implement new strategies and adopt new processes in order to stay on top. To remain globally competitive there are particular strategies that are implemented to achieve those successes. In this blog post, we look at what supply chain solutions can be used to create more transparency, collaboration, and efficiency.

Supply Chain Management Challenges

Supply chain managers face a host of challenges and pressures to constantly keep up with all the moving and evolving parts. Here we list three of the biggest challenges that brands currently face that without being able to manage these effectively can have detrimental effects for you and your brand.
  • Managing Suppliers – As a supply chain manager you are responsible for knowing all there is to know about your suppliers, from how many suppliers you have to how many are needed specific to your brand. As with any supplier-related problems you need to be able to handle delays, this goes with the territory. Every interaction you have with the supplier needs to be effectively planned thought out in order to create consistency and a smooth running procedure.Supply Chain Solutions Supply Management .jpg
This can be done through clear communication, a set of agreed upon objectives to work towards, ensure that regular meetings are held in order to address any complications and progresses that are being made. Following these steps may seem obvious, but this can also be a time consuming until you are able to integrate this effectively into your strategy. This helps to build a stronger supplier relationship and will have long-term benefits for all involved.

Check out our comprehensive guide to learn more about implementing a global quality assurance system.

  • Risk Mitigation – Adopting a supply chain risk mitigation strategy may be the way to go to avoid the risks that arise. Risk mitigation strategies can include anything from supply chain flexibility to requesting internal supplier related processes to ensure all systems, procedures, and potential risks may be flagged with ample time to rectify if needs are.

Supply Chain Solutions Risk Mitigation .jpgIf we take a look at Targets mistake of launching the toddler sized Barbie SUV country-wide, the problem they faced was that their distribution centers were receiving inventory faster than they were distributing it to stores across the country. This meant that there were Target stores that had empty shelves with none of the promised items in store. They attributed this to inconsistencies between actual inventory and the computer records. A mistake like this will have cost millions in revenue loss, but also detrimental to both Target and Barbie. As a supply chain manager, it is up to you to ensure you suppliers and distribution centers operate on the same system to mitigate risks like this occurring.

  • Supplier relationship management– (SRM) works on a set of processes that drive consistent, clear interactions between the supplier and buyer, SRM programs build new capabilities that enable strategic sourcing and procurement to make the most of the supplier relationships. Effectively applying SRM as a part of your strategy can help achieve greater quality in your product, faster time to market and results for your bottom line, this owing to the successful implementation of an SRM system.
  • Management Inventory – Managing inventory is all about balance, always ensuring you have enough inventory on hand to be able to account for any unforeseen delays so that you do not go “out of stock”. On the other hand, you also do not want to have too much inventory, whether your product is perishable or your product goes out of style, a mismanaged inventory can have vast implications for both brand and supplier. Therefore an efficient inventory control system is crucial.Supply Chain Solutions managing inventory .jpg
If we take a look at Walmart, despite the precision and technologically advanced supply chain management system, they are continuously failing to restock popular products creating a disruption between the customer and their brand, also resulting in revenue loss. They have attributed this to a shortage of staff within their distribution centers, with not enough people to manage the vast amounts of inventory coming and needing to go. Implementing these supply chain solutions effectively will assist in alleviating some of the challenges and pressures that are experienced on a daily basis. These solutions should enable you to keep up with global trends and remain a strong competitor within the industry. Do you have any thoughts or experience on specific supply chain solutions that have had impact on your supplier relationships?

Need more help?

Check out our comprehensive guide to learn more about implementing a global quality assurance system. Simply click on the image below to download your FREE copy.

Categories
Blogs

5 Top Tips to Motivating Your Quality Control Team

Building cohesion with your buying office and quality team may seem overly obvious or a task that may not even seem absolutely necessary in achieving your supply chain goals, but the benefits of this task are often under-estimated. Working within a team is an inevitable part of the tasks you are involved in. The supply chain key performance indicators will be what your quality control team is measured against, and this will outline whether you and your team have achieved your objectives effectively and efficiently. The intended objectives are to achieve high-quality outcomes owing to the effective and innovative functionality of the team. There are various attributes of high-performance teams and in this blog post we will take a deeper look into what the essentials are in effectively managing this team, through instilling a productive ethos within your supply chain. Learn how to cultivate a well-functioning and highly motivated quality control team by following these 5 top tips!

1. Lead from the front

quality control team needs strong leadershipA team that is led by someone who has a strong sense of leadership can drive the team towards the finish line in a successful manner and ensure that they are achieving the supply chain goals. A strong leader needs to be able to ensure that everyone is on track to achieving the goals as set out. They need to build confidence within the team. The leader is also responsible for managing all relationships and removing any issues that may hinder the effective functioning of the team. Lastly, the team needs to see you in the trenches, alongside them, digging deep. This creates a sense of solidarity and unity with your team. “Which business leaders do you look up to? Let me know in the comments below…”

Check out our comprehensive guide to learn more about implementing a global quality assurance system.

2. Create a list of goals and objectives that need to be achieved

This is something that comes up regularly, and something that can not be stressed enough. Defining clear objectives and goals that are expressed and communicated from the top on down can have significant effects on building cohesion between you and your buying office. Clear objectives and guidance will help to manage your team’s expectations and will give your team a united way of working towards achieving those goals. This will also assist as a way of measuring their success or understanding where they may be failing and where to begin fixing it. This also provides a solid grounding of why and how they should be working together in order to ultimately achieve that.  

3. Use reporting as a form of accountability

A quality control team for accountability Regular, daily reports are important for tracking team progress. The data collected and presented in your weekly meetings should align with your quality control plan and should make recommendations and adjustments where necessary. This will help you and your team understand what goals are on track to being achieved, what problems may need to be addressed and what things need a more strategic focus. The more accurate and concise your reporting is, the more focused your quality team can be in fixing potential problems and even avoiding potential risks. If your supply chain key performance indicators are not aligned with all departments of your supply chain, failure may be inevitable as each department is working to achieve fundamentally different things. One misaligned objective has far-reaching implications for the success or failure of the entire supply chain operation.  

4. Internal Conflicts should always be resolved quickly

Any team will at some point hit a spot of conflict when there is a misunderstanding or your goals aren’t aligned. As the team leader, you need to be able to manage this and resolve any conflict that may arise in a timely manner, so they do not become lingering problems that begin to infiltrate into the ethos of your team and quality of the work that is produced.  

5. trust your team

Quality Control team Creating a sense of trust and motivation within your team may sound too emotive for you, but everyone has a desire to be motivated. This creates a sense of ownership and a deeper sense of responsibility and control over their work. Improved team trust leads to an energized team, an energized team can lead to procedural innovation within your buying office which is exactly what you envision as a Quality Assurance director. Following these 5 tips will help you to nurture a highly motivated quality control team that are aligned with your supply chain strategy, guaranteeing increased operational efficiency for your brand! “Have you been able to implement any of these tips within your supply chain?” “How have they helped you?”  “What else is important for team building and motivation in your organization?” Get in touch with our API quality experts!
Categories
Blogs

Build Stronger Supplier Relationships 

As a quality assurance professional, you are likely to have noted some of the major changes in the industry and how they have related to your job specifically. The move from a simple transactional approach that did not require any amount of fostering to a more supplier-oriented relationship that requires commitment, buy-in, and collaboration between you and your buying office. It also can not go unnoted that there are also much more stringent guidelines and compliance criteria to adhere to.  With this in mind, it is important to note these changes and make adjustments where necessary. As this will keep you at the forefront of global trends and keep you competing in a global market. In this blog post, we will explore some of the historic global sourcing trends and what the changes in these trends can mean for you and your supplier relationships. Through the years the technological revolution has optimized every sector on the planet, the shift from a transactional approach to procurement to a more strategic, holistic approach to the entire supply chain, with an emphasis on stronger supplier relationships to fully optimize the entire supply chain.  

The Evolution of Global Sourcing

how to build long term supplier relationships .jpgLet’s take a dive into some of the historical trends with regards to global sourcing. A brief overview will provide us with why we keep up with these trends and what these trends mean for today. They underpin the way in which we currently view and conduct sourcing, so it is important to understand how sourcing has evolved. In the early 60’s there was a great focus on purchasing although this was still a clerical based position, as we moved through to the 70’s there was an acknowledgement of the enormity of the task so it became its own department, a department solely focused on purchasing and all the procedures that go into that. As history goes, politics, the environment, and government affect every element of the economy and the manner in which it functions, shifts and changes. The oil embargo in the late 70’s pushed the agenda of purchasing into the hands of businesses, this made purchasing in the 80’s take a more strategic look into quality, quantity, timing, reliability, and strategy. As I am sure you are aware, the 90’s was all about reducing costs, sometimes at the expense of quality. Although there was also a greater emphasis on developing long-term supplier relationships, with long-term contracts. This era also birthed good supplier relationship management. The progression of technology felt its way through each decade making the systems of sourcing that much easier and a more efficient procedure, not to say that the complexities of sourcing did not grow alongside that. Today we see technology at the forefront of our sourcing strategies, allowing room for efficiency, transparency, accountability in order to work towards a more unified,  productive and strategic approach to sourcing.

Check out our comprehensive guide to learn more about implementing a global quality assurance system.

What do these changes in sourcing mean for you?

Global Sourcing Long term supplier relationship.jpgGlobal sourcing as a whole has made it essential for companies to improve their internal processes in order to continue being successful and at the forefront of global trends. This is not always possible with the speed at which technology evolves. You might find that it may be beneficial for you to adopt specific strategies to become more adaptable and dedicate time to continuously research changes that occur in order to keep on top of this ever-changing industry. Below is a list of sourcing strategy patterns that may resonate with you:
  • Technology oriented sourcing: Technology can have a transformational impact on your supply chain and your management systems, allowing for technical innovations to your sourcing strategy, will assist in keeping you ahead of global trends.
  • Cost oriented global sourcing: The goal here is to save costs. This strategy can be useful for standardized products with easily accessible suppliers.
  • Competition oriented global sourcing: A strategic competitive strategy with the goal being to gain new product ideas by looking for a broad range of good suppliers to increase competition.
  • Partnership oriented global sourcing: This approach highlights the collaborative approach of engaging suppliers in long-term partnerships allowing room for information sharing, there is also investment in the end product or outcome this ensures full client satisfaction. This, in turn, leads to constant improvements along your supply chain.
The above-mentioned strategy patterns to global sourcing assist in defining a clear vision for you and your sourcing strategies. IKEA faced a local supplier ban, which meant that local suppliers were unable to supply to them which forced them to source product outside of their country of origin, Sweden. The key thing to note here is how they fostered and took advantage of creating long term, strong supplier relationships during this time which allowed them to sustain their low-cost home furnishing position in the market. There is now more of a collaborative approach between suppliers and buying offices, there are mutual benefits, thus the emphasis on creating long-term sustainable and stronger supplier relationships to increase productivity and alleviate some of the supplier related pressures. How have these changes affected you specifically? How have you adjusted the way in which you operate to adopt these kinds of strategies?  

Check out our comprehensive guide to learn more about implementing a global quality assurance system.

Simply click here to download your FREE copy.

Categories
Blogs

Supply Chain Management Best Practices To Implement

Quality practices are essential to the success of your entire supply chain operation, knowing exactly what these practices are will help inform the steps you need to take in order to ensure success in your buying office. There are a number of factors that affect the successful implementation of quality practices in buying offices. In this blog post, we list seven supply chain management best practices that are critical success factors in ensuring successful operational efficiency.

1. A committed organization, from the board down

Organizations that actively encourage the involvement of buying offices in decision making and welcomes input from suppliers to identify areas for potential productivity improvements have the best chance of successful implementation. IKEA as a world renown furniture retailer is a great example of involving buying offices in the decision-making process. They have tried to create an integrated system where there is clear communication through the entire operation. We know that this method of organizational commitment has had incredible amounts of success and to always keep this in mind as you conduct your organizational operations. Supply Chain Management Decision Making.jpg There is evidence that supply chains are often managed functionally with metrics, systems, and behaviors geared to managing the performance of a specific area. Whilst detailed functional knowledge and understanding are essential to delivering a quality product, a narrow view can lead to a potential misalignment of the different elements of the chain towards the end goal. Senior management needs to ensure that decisions which are taken at the top are not sub-optimised in the operational execution. In practical terms, this means a real transformation in how measurement systems are designed and implemented to ensure that there is a full understanding of how the business interlinks. Individual incentives and success need to be aligned for the achievement of overarching goals, not purely functional excellence.

2. Effective program management

In order to successfully implement a quality management system there are three key lessons to keep in mind:
  1. Do not be too ambitious with the timing and expectations of rapid results. New process and systems need time to mature and the flexibility to adapt and change in order to achieve the required results.
  2. It becomes easy to set lofty targets but in order to see results, it is important to align the strategic requirements with the quality system functionality.
  3. Data accuracy is critically important. It is impossible to improve what isn’t measured so understanding which measures are helping improve quality and which aren’t are essential to helping buying office achieve the standards required.
Let’s take a look at LEGO, they underwent a full restructuring of their supply chain in order to begin optimizing their functions to remain a strong global competitor. They experienced excessive supply chain challenges that resulted in millions in revenue loss. They were aware that something needed to be done. With rapid globalization, adopting a flexible and integrated supply chain and network is essential to remain a strong competitor.

Check out our comprehensive guide to learn more about implementing a global quality assurance system.

3. Consistent, pre-emptive communications.

We have already discussed the importance of data and effectively communicating it with buying offices. Below are factors to consider:
  • Supply Chain Management .jpgBe clear – This may sound like an obvious basic principle, but it’s vital to make sure the ‘narrative’ of the information comes across so that it is understood easier and its relevance and context are clear. Use a brief headline, to sum up, the information being communicated and focus on the key aspects of the data as well as why it is important and how it can be used.
  • Tailor it – When getting across the key benefits of the project, don’t just focus on general benefits and costs. Consider the context of the buying office you are addressing and tailor it to show how to address their concerns.
  • Be personal and pragmatic – It’s often more beneficial to convey information or communicate through direct channels, either in person or via the phone as opposed to less direct communication such as emails. A personal and pragmatic approach will get faster and better results when aiming to implement change.
The above factors create transparency throughout the supply chain, more and more retailers are are beginning to harness the true power of effective and strong communication throughout the entire supply chain, from communication with material suppliers to actual manufacturers. Transparency and effective, clear communication creates a sense of trust through the supply chain which will essentially have effects throughout the entire operation.

4. Take positive action to identify and manage key risks before they become issues.

Supply chain risk management .jpgRetailers can protect themselves from potential supply chain interruptions or delays associated with suppliers’ human rights, labor, environmental, and governance practices by ensuring buying offices have effective compliance programs and robust management systems. Here are steps to manage risk:
  • Align the buying office – Ensure that there is visibility and alignment of the value chain towards the ultimate goal of supplying the customer;
  • Creating ownership beyond silos – There needs to be ownership of the whole chain, not just the buying office, in such a way which allows the risks along the chain to be tackled;
  • Skills and capabilities to execute – The skills and competencies in each buying office must be secured. This starts with the functional skills in each area to provide the depth of executing a process.
Supply chains have become increasingly stretched not leaving much room for fault, therefore a successful risk management strategy can increase the effectiveness of your operation and minimize any identified or perceived risks.

5. Develop a framework with baseline targets, adapted as necessary.

Supply Chain Management in Buying Office.jpgInaccurate data, existing systems infrastructure, and entrenched business practices are common barriers to the implementation of quality management systems. The importance of getting existing processes in line with new technologies and methodologies serves to highlight the role of planning, as well as supporting the use of standardized frameworks for implementation. SCOR – The supply chain operations reference model, is a management tool that is used to address, improve, and communicate supply chain management decisions within a company and with suppliers and customers of a company. This model also helps to explain the processes along the entire supply chain and provides a basis for how to improve those processes. Let’s look at an example from Apple: The technology producer developed a set of standards which is implemented across its supply chain. The result was a supply chain more in tune with its organizational goals to reduce waste and create more sustainable products which in turn create value for its customers. In the end, they diverted more than 73,000 metric tons of waste from landfills, saved more than 3.8 billion gallons of freshwater and prevented more than 13,800 metric tons of carbon emissions.

6. Create a succession of manageable delivery milestones to maintain momentum and build confidence.

Realistic expectations are important to ensure the successful implementation of quality initiatives. Overreaching in time or scope could mean failing to implement measures that otherwise would have worked. It is important to be SMART:
  • Specific,
  • Measurable,
  • Achievable,
  • Realistic,
  • Timely.
Well defined goals, with consistent and measurable outputs, that are agreed to and attainable, that have the required resources to be successfully completed, and have specified timelines are a way to ensure the implementation plan has manageable deliverables. This process ensures that expectations are managed and that buying offices have a clear understanding of how to achieve success. Every individual needs to be made aware of the overall goals, but also the goals that relate specifically to his/her involvement in the process.

7. An actionable, owned, manageable and measurable set of business benefits

Before the WHAT comes to the WHY. It is important for buying offices to understand WHY the quality initiatives are being put in place. Getting their buy-in helps to ensure that everyone is “pulling the cart in the same direction”.  Working for a specific cause creates a banner under which the value chain can unite. Once buying offices know WHY they are doing something they are more likely to support WHAT needs to be done. It is also important to ensure that the benefits are tangible. Buying offices should be able to quantify the benefits so that they stay motivated and focused on the initiatives they are implementing. These quality practices are essential to the success of your entire supply chain operation, begin by analyzing whether any of these are currently being implemented. Analyze to what extent they are being integrated and begin optimizing these practices to ensure successful implementation of best practices. Have you implemented any of these? How have the been of benefit to you?

Need more help?

Check out our comprehensive guide to learn more about implementing a global quality assurance system.

Simply click here to download your FREE copy.

Categories
Blogs

5 Reasons Why Your QA Procedures Are Not Implemented- Part 2

Acknowledging that quality assurance is an integrated process; here we endevour to delve into some more best practices to help empower you and your company with the ability to achieve its goals and objectives.

3. There is often no accountability

Quality assurance best practicesOnce you have done your best to involve all relevant parties in the quality assurance procedures, your next task is to keep your finger on the pulse. Management needs to make sure that the QA staff are accountable for success and failure. The deeds of the QA staff need to be monitored and made known. A report of the activities and outcomes of the QA staff’s work is a good way to make sure that they are made responsible for poor performance, or given the due credit for functioning well. With that said, do not fall into the trap of merely documenting success and failure. With accountability there need to be consequences for whatever results the QA team produces. Be sure to actively intervene if QA is consistently not meeting desired standards, and reward good performance to highlight the value of QA to the company. If QA staff are doing their job properly that might go unnoticed, do not make the mistake of undervaluing their role! Once again, it is important to maintain open transfer of information, so that the effectiveness of QA practices can be monitored, and adjustments made as they are needed. On that note, do not be too quick to blame personnel. When people are blamed they may become more likely to conceal problems, rather than attend to them by bringing them to light. First be sure that the details of the procedure are not at fault, and that clear communication channels are open to rectify mistakes. Only with constant feedback can future mistakes be mitigated. This is an area where assumptions are dangerous. Don’t assume that processes are being followed, or that the current way of doing things is always fine. Check in.

4. Not looking around you

Quality_Assurance_Management.jpgEven if your quality assurance procedures seem to be working fine, and you have integrated QA and open channels of communication, you may still be falling behind. Best practices are called that for a reason. They are tried and tested and shown to improve the success of companies. However, they are always progressing, and so should you. Do get complacent with what you have, or let hubris stand in the way of taking note of what works for others. Seeing what works for those in a similar field may greatly improve your business, through incorporating useful ideas, tools, or technologies they have that you would not necessarily have come up with. This is particularly pertinent in terms of technological advances and environmentally friendly practices, both of which are seeing rapid, astonishing developments around the world. Naturally, success is contextual – no best practice will fit perfectly for everyone. This creates space for molding best practices to suit your specific objectives. However, be wary that excessive experimentation, and both blindly following and completely ignoring outside advice, may be detrimental. Stay competitive by making sure that you have at least what your competitors have, and then add more and improve on existing ideas to give yourself the edge. To remain competitive you must remain vigilant of opportunities for innovation.

5. How often do we fail to pick our battles wisely? 

Team_Effort.jpgAll along I have emphasized that QA procedures are a team effort. You do not have the time to meet with everyone, answer all emails, and be everywhere at once. You also desire time off. The good news… You do not need to do everything on your own! You can pick your battles to optimize expenditure of time and money. When you do not have the requisite expertise, hiring a 3rd party company may be the way to go. This could free up time and some responsibility, allowing you to focus more on what you can manage. This will allow for all-round improvement in QA, generated by including more hands and minds to focus on doing and assessing the quality of specialized work. For QA, picking your battles may also mean critically assessing the whole process and deciding what most needs attention and monetary investment. This brings us back to those important trade-offs… Determining the priority level of each part of the quality assurance process will allow the optimum allocation of time and resources. This will rely on clear objectives for QA, and the standards set for each step of the process;
  • Carefully consider which parts of the QA process are the most vital, and label them.
  • Generate feedback from the differential investment, and tweak the investment as needed.
  • Be flexible, and cut your losses.
  • Meet acceptable, achievable standards – you do not need to be perfect in every minor detail if the product is still successful.

Closing Tips

shutterstock_590654183-2.jpgWith these five (See part one) potential shortcomings of your buying office’s approach to QA in mind, you will hopefully be able to improve your quality assurance procedures to meet higher standards. As a final note; Remember that QA is not quality control. QA is a multi-tier concept, which needs involvement from the beginning: from management defining the desired outcomes of the product to the production team streamlining the production process, to assessing the final product is acceptable and distributed efficiently. QA is not just testing the product works, which would be the objective of quality control. Buying offices need to be concerned with more than just the final product. Build quality into the product up front by involving representatives from all vital levels of the product (design teams, funding agencies, production managers, and consumers), so that QA is preventative, not an afterthought. Do not make QA about putting out fires, make it a process that means that you can focus on solving problems before they arise. This is not only easier but more cost and time effective. We have spent some time delving into some of the basic quality assurance procedures and how applying these to your operations will help alleviate some of the internal challenges that you currently experience. What do you think? Have you applied any of these QA steps? Are there any more that we should add to this, if so what are they?

Dive even deeper with our complimentary ebook

available for download here!

Categories
Blogs

5 Reasons Why Your QA Procedures Are Not Implemented

Is your retail buying office falling behind with quality assurance procedures that should be taken on as best practice?

In this part one blog post, we delve into the reasons why your retail buying office could be falling behind, and not adopting the best practice quality assurance procedures that will keep your brand competing in the global market place. 

The goal of quality assurance (QA) used to be simple; make sure that a product performs the way it is supposed to.

Over time the goal has evolved, from simple post production judgments to a multi-step process that begins with management defining outcomes all the way to distribution. This evolution is ongoing, and it has seen the adoption of QA within modern companies become almost ubiquitous – from mortgage lenders to software developers, to engineering firms.

The reason, you ask?

QA is vital to success!

To keep your business competitive in a fast-paced world, you need to make sure that you’re keeping up with the best practices for QA. Best practices are clear processes integrated into every facet of product design, development, and implementation, which ensure the highest chance of achieving your objectives.

Now you know about QA, and you want the best practices. We’re here to help.

But first…

Acknowledge your weaknesses. While this may be difficult to do, there is immense value in spending the time analysing this.

Here are five reasons why your buying office could be falling behind, and not adopting the best practices for QA that will keep you competing in the global market: 

 

1. Forgetting that it’s a team effort

Quality_Assurance.jpg

With QA being an increasingly integrative process, as opposed to final product inspection, it has become important to realize that QA has become a team effort.

The responsibility here begins with senior management

The staff that management chooses to carry out QA reflects how seriously management considers that role. This choice is important because QA staff need to have relevant experience to meet the objectives and closely follow the processes required by management.

This part may seem obvious, but what is critical is that the staff need to be able to work with senior management. 

Mutual respect is key

A fully functioning QA team needs an open, responsive channel with senior management in order to perform their jobs properly. You do not want to be put in a position where there is a lack of communication from management, and subsequently, have the QA team blamed for not having the perspective of what they are required to do.

Alternatively, you also do not want the QA team struggling to resolve an issue because they cannot communicate with senior management about it. The role of a QA team is critical for the product success, so make sure that it is staffed with respected people that can be approached and worked with.

Other than QA staff choice, it is also key to have early involvement of the suppliers, designers, developers, consumers, and any other party involved in the process. 

The more interaction there is with suppliers, the more close monitoring there can be of the quality of the material and products.

Involvement of designers and developers will minimize later conflict on what is expected and what is possible. And the involvement of potential consumers is critical to assess the projected profitability of the product.

This will all allow an efficient QA process, which minimizes the need for final-stage inspections/testing that could be costly or find issues that are difficult to rectify at that late stage. It also allows for early termination of unprofitable enterprises, without the massive financial losses that would come from realizing that post production/purchase. 

QA_Best_Practises.png

Figure 1. Involving all relevant parties in the process early on will allow for inspections of the design, production protocol, and consumer interest before the product is actually manufactured. This will allow for integrated QA, reducing the need for post-production and final stage inspection/testing, and in some cases for the timely shutdown of unprofitable projects (Adapted from Hinckley 1997).

2. Inadequately defining your QA objectives can create misaligned goals

shutterstock_587443550.jpg

Involving more people in the QA process from conceptualisation to purchase raises the next important step toward improving QA.

For QA to function properly it is critical to clearly define the objectives.

Remember that with any product there will be trade-offs between the target quality, release date, budget, and consumer satisfaction. The relative importance of each of these factors is situational and needs to be decided on and formalized in detail.

An overarching, vague goal for QA such as “Achieve greater QA” can be difficult to attain if the QA personnel are not provided with clear objectives that deal with trade-offs. If you’re prepared to sacrifice time for higher quality, make this clear in the objectives so that the QA inspectors know what to prioritize.

Clarity is paramount.

When defining objectives, remember not to assume. The more detailed the objectives are, the easier they are to follow. With that said, beware of removing all autonomy from the QA process, because this will undermine the role of those carrying it out. Strike a balance that is clearly understood, but leaves maneuverability for the staff to know that their experience and skill is valued. In the same vein, make sure that everyone is on the same page as far as your set standards/benchmarks for quality go.

Keep the quality checks consistent, with well-defined checklists for each team unit in the process, which are not open to differential interpretation by the QA staff, the producers, and the buyers.

QA as a procedure has changed over the years to ensure there is success from production to distribution.

This is part one of a two part series on QA best practices and how they can empower you to help your company achieve the goals and objectives you set out to achieve. 

Help your buying office follow these best practices and more! 
Simply click here to download your FREE copy!

Categories
Blogs

A Look at Your Supply Chain in Times of COVID-19

Despite significant efforts to contain the spread and global impact of COVID-19, the situation has worsened, affecting people and companies all around the globe. The full implications of COVID-19 on the supply chain remain difficult to predict, with some areas slowly returning to activity while others are now being adversely affected by the virus. It is, however, possible to see that, at this stage, the crisis is having a direct influence on the supply chain, from raw materials to finished products.

As a company with a strong presence on the ground, visiting factories every day, we at API have seen first-hand some of the challenges that brands and retailers are facing in their supply chain. We are helping our customers and their suppliers brace for the impact this extraordinary crisis has had, and continues to have, on their supply chain, providing them with short-term solutions that will help them maintain high quality in their processes and goods while ensuring that the people on the ground remain safe.


Supply Chain Challenges

We were confronted with the gravity of the crisis during the first peak of the virus in China, where some factories were unreachable, production stopped, goods were unable to be shipped, etc. Now that activity is resuming in this part of the world, the challenges have evolved, resulting in many companies putting the quality of their products at risk. It is important to bear in mind that these challenges will most likely be replicated in other manufacturing areas when activity resumes. Therefore, a sound understanding of those issues now might allow for quicker reactions in some of your other sourcing locations. Among them are:

  • Shortage in labor/workforce: factories are struggling to get 100% of their employees back on site due to health issues or travel restrictions. This might encourage factories to hire new people lacking experience, with no time for adequate training and with the risk of undeclared subcontracting.
  • Inadequate production planning and status: when resuming activities, some factories might not operate at their full capacity which will render it difficult to meet production targets. It is important to check your factory records in order to see actual people in the production line, daily output, and quality control reports.
  • Rush in production: when factories are able to resume activity, some might be in a rush to make up the time they lost and may be tempted to cut corners and speed up processes. Some steps are rushed leading to mistakes, and some steps are directly skipped such in some cases the quality control, which might put your entire production at risk.
  • Excessive stock: goods that were produced before the virus outbreak have likely been held in the warehouse while awaiting shipment. In warehouses where storage and conditions are not satisfactory, complications such as deterioration or the development of mold may have emerged. 
  • Raw materials shortage: resumption of activity leads to an increased demand for raw materials and components, thus resulting in a shortage. Brands and retailers can shift their production to areas that are less impacted, such as other SEA countries, which involves a risk if the new suppliers and factories are not adequate. 
  • Lack of quality control to ensure safety: at the height of the epidemic in China, factories and third-parties reduced the movement of people in and out the premises to avoid putting employees at risk. This meant a decrease in the level of quality control, which put the production quality at risk.

7 Tips to Help Alleviate Disruptions in the Supply Chain

7 tips_pic

This crisis may be the catalyst to revisit the global supply chain strategy and accelerate the adoption of new models and capabilities, but in the meantime short-term actions are needed to respond to the challenge.

Here are some tips from a manufacturing perspective to help with the continuity of your supply chain while maintaining quality products:

  1. Care about your people and your supplier’s teams
  • Educate employees on COVID-19 symptoms and prevention
  • Ensure your factory has screening protocols


Training and specific audits that focus on the measures to be adopted during this crisis are a good tool to ensure the health and safety of the teams.

  1. Increase your visibility on workforce/labor planning
  • Check actual capacity of your factories
  • Assess impact on production times
  • Pay additional attention to product quality as plants run with fewer workers and some might hire temporary/new staff who might be unqualified


Data collection here is key: from gathering the records of the factories for a quick screening, to implementing more in-depth measures such as technical audits, in-line inspections or in-production assessment, having greater visibility of the real situation of your factories is vital at this stage to not only ensure the completion of your production on time but also the quality of the goods delivered.

  1. Understand your key suppliers and increase the transparency of all your supply chain
  • Understand the impact your orders have on one’s factory production lines
  • Understand the flexibility one factory has in regard to production / purchase shifts

Whether your orders only represent a small portion of one factory’s production lines or you are flooding these same production lines with your goods makes a huge difference as to how to interact with this factory. If you are not a key customer, you need to make sure you understand how the factory will be dealing with your order when/if they face a shortage of staff or inventory. 

  1. Carefully select the suppliers you’ll work with if you are shifting countries
  • Ensure you’re working with the right suppliers for your productions

The concept of shifting production to other areas was already on the table before the virus appeared, with a trend among many companies toward considering moving ‘out of China’. Diversifying areas of production and looking for alternative locations can help secure additional inventory and capacity. However, launching production in a new area can be challenging if you don’t have the experience or the right teams in that specific area. A third-party company can support you with adapted solutions to facilitate the transition and ensure the quality of your production through a dedicated technician program.

  1. Update inventory policy and stock management
  • Before = as little stock as possible
  • Now = need to anticipate and increase safety stock

This might lead to associated risks such as product deterioration or mold development which can be identified via a final inspection and tackled with a warehouse condition audit or a more elaborate mold prevention program.

  1. Align IT systems and support evolving work requirements
  • Manage quality remotely
  • Use new IT tools and solutions

We are being forced to shift from a culture of ‘on-site’ work to ‘remote work’. Be ready to embrace change and to consider possibilities that were not even contemplated a few months ago, such as video-monitored inspections.

For brands, retailers and importers’ quality management teams, online quality management solutions can help manage your goods’ quality even when working from home. With a simple click of the mouse, it is now possible to keep track of your quality actions, read reports and make decisions on whether or not the goods should be shipped. Expert technicians are also one video/phone call away, offering their support in these difficult times and finding the best possible solutions to cope with the crisis.

  1. Prepare for the rebound
  • Be ready to move quickly

We are, without doubt, facing exceptional times and although it is impossible to anticipate when and how this epidemic will pass, we need to remain confident, align our efforts and prepare for a brighter future. Stay alert and ready for change: those that are able to adjust quickly will have a higher chance of rebounding and adapting to the times ahead.

At API we are putting our manufacturing experience and product expertise at the disposal of our clients to help them adjust during this difficult time. Thanks to the agility and flexibility of our teams and our local infrastructure we are able to quickly implement on-site and remote solutions to respond to our clients’ needs.

Do not hesitate to get in touch with us to discuss your supply chain challenges.

Categories
Blogs

How Do Professional Importers Ensure Product Compliance?

Your brand is only as reliable and trustworthy as the quality of products you put out into the market. Without a robust product compliance program in place, the integrity of your brand is bound to be compromised sooner or later. Our complimentary eBook ‘How to Build Systems to Ensure Product Compliance in Large Supply Chains’ lays the foundation for building a robust compliance program to help you avoid costly mishaps and begin overcoming compliance issues today.

Product Compliance is Key To Your Success

Product compliance starts with a compliance program Effectively managing growing supply chain complexities is something that most purchasing managers/importers deal with on a day to day basis. As your brand grows compliance issues you never knew were there (nor were prepared for) may rear their ugly head, and it’s up to you to begin pinpointing issues and plugging the holes your profits will fall through, before the consumers of today tear them open even wider. Ensuring product compliance starts and ends with one thing: A robust compliance program. 

Building a compliance program

A working compliance program addresses the rules, standards, regulations and requirements that your company or brand sets for its suppliers. These standards will create the accountability within the supply chain that consumers today are looking for. At this stage if you are pondering on the necessity and importance of compliance, take a look at this: In 2007, Mattel had to recall 1.5 million lead covered toys due to negligence. The company ended up having to pay a $12.3 million settlement with another $2.3 million in civil penalties for violating a lead paint ban.

“Can your company afford a mistake like this?”

‘How to Build Systems to Ensure Product Compliance in Large Supply Chains’

‘How to Build Systems to Ensure Product Compliance in Large Supply Chains’

Learn how to avoid costly mishaps so you can begin overcoming compliance issues through understanding:
  • Why compliance is necessary now more than ever
  • How to turn your compliance challenges into opportunities for growth
  • The specific audits that are needed for compliance in your supply chain
  • How to go about creating a compliance culture for your brand
Our complimentary eBook will provide you with in-depth insights into the systems that go into building a compliant supply chain that can sustain your company going forward. The key to your success will be how well you are able to integrate these systems into every tier of your brand and supply chain, creating opportunities that will give you a competitive advantage over your competitors.

ARE YOU FACING COMPLIANCE ISSUE CHALLENGES?

START BUILDING YOUR COMPLIANCE PROGRAM TODAY – CLICK HERE TO GET YOUR FREE COPY!

Categories
Blogs

7 Tips to Manage Supply Chain in times of COVID-19

This crisis may be the catalyst to revisit the global supply chain strategy and accelerate the adoption of new models and capabilities, but in the meantime short-term actions are needed to respond to the challenge.

Here are some tips from a manufacturing perspective to help with the continuity of your supply chain while maintaining quality products:

7 tips_pic

  1. Care about your people and your supplier’s teams
  • Educate employees on COVID-19 symptoms and prevention
  • Ensure your factory has screening protocols

Training and specific audits that focus on the measures to be adopted during this crisis are a good tool to ensure the health and safety of the teams.

  1. Increase your visibility over workforce/labor planning
  • Check actual capacity of your factories
  • Assess impact on production times
  • Pay additional attention to product quality as plants run with fewer workers and some might hire temporary/new staff who might be unqualified

Data collection here is key: from gathering the records of the factories for a quick screening, to implementing more in-depth measures such as technical audits, in-line inspections or in-production assessment, having greater visibility of the real situation of your factories is vital at this stage to not only ensure the completion of your production on time but also the quality of the goods delivered.

  1. Understand your key suppliers and increase the transparency of all your supply chain
  • Understand the impact your orders have on one’s factory production lines
  • Understand the flexibility one factory has in regard to production / purchase shifts

Whether your orders only represent a small portion of one factory’s production lines or you are flooding these same production lines with your goods makes a huge difference as to how to interact with this factory. 

If you are not a key customer, you need to make sure you understand how the factory will be dealing with your order when/if they face a shortage of staff or inventory. What flexibility do they have to shift production and purchase order fulfilment to other locations if their supplier of raw materials / components is out of stock?

  1. Carefully select the suppliers you’ll work with if you are shifting countries
  • Ensure you’re working with the right suppliers for your productions

The concept of shifting production to other areas was already on the table before the virus appeared, with a trend among many companies toward considering moving ‘out of China’. Diversifying areas of production and looking for alternative locations can help secure additional inventory and capacity. However, launching production in a new area can be challenging if you don’t have the experience or the right teams in that specific area. A third-party company can support you with adapted solutions to facilitate the transition and ensure the quality of your production through a dedicated technician program.

  1. Update inventory policy and stock management
  • Before = as little stock as possible
  • Now = need to anticipate and increase safety stock

This might lead to associated risks such as product deterioration or mold development which can be identified via a final inspection and tackled with a warehouse condition audit or a more elaborate mold prevention program.

  1. Align IT systems and support evolving work requirements
  • Manage quality remotely
  • Use new IT tools and solutions

We are being forced to shift from a culture of ‘on-site’ work to ‘remote work’. Be ready to embrace change and to consider possibilities that were not even contemplated a few months ago, such as video-monitored inspections.

For brands, retailers and importers’ quality management teams, online quality management solutions can help manage your goods’ quality even when working from home. With a simple click of the mouse, it is now possible to keep track of your quality actions, read reports and make decisions on whether or not the goods should be shipped. Expert technicians can also be one video/phone call away, offering their support in these difficult times and finding the best possible solutions to cope with the crisis.

  1. Prepare for the rebound
  • Be ready to move quickly

We are, without doubt, facing exceptional times and although it is impossible to anticipate when and how this epidemic will pass, we need to remain confident, align our efforts and prepare for a brighter future. Stay alert and ready for change: those that are able to adjust quickly will have a higher chance of rebounding and adapting to the times ahead.

we are in this together, and at API we are putting our manufacturing experience and product expertise at the disposal of our clients to help them adjust during this difficult time. Thanks to the agility and flexibility of our teams and our local infrastructure, we are able to quickly implement on-site and remote solutions to respond to our clients’ needs.

Do not hesitate to get in touch with us to discuss your supply chain challenges.

Contact Us

Categories
Blogs

What you should know about Christmas tree testing

Christmas, a very special holiday celebrated all around the world, a sacred time spent with family and friends, houses adorned with traditional decorations and illuminated in a splendor of colors, all leading up to the childlike anticipation of Christmas day, the gifts, the food and the wine!

While it may still be quite a few months off for most people, it is now that time of year when suppliers and retailers the world over begin their arduous preparations for the very busy festive season ahead, starting with none other than the hallowed Christmas tree.

In 2015, 12.5 million artificial Christmas trees were purchased in the US alone at a Christmas tree testingpurchase price of $69.38 each, resulting in revenues totaling $854 million for manufacturers in that short period. As a holiday that approximately 2 billion people around the world celebrate, the market for Christmas and these trees is undeniably massive, not to mention the powerful potential for profits it promises.

But, what happens when things go wrong on the production line?

Between 2010 and 2014 fire fighters responded to an annual average of 200 homes that were reported to be on fire or burnt down in the US alone due to fires started by Christmas trees with a total damage of $16.2 million. Fires started by malfunctions in artificial trees highlight the critical importance of strict quality control measures needed in place during and after production, from the lighting within the tree, the temperatures they produce to the types of plastic that is used to manufacture the tree.

Can your company stand to lose millions because of negligence in the QC process? What about the implications brought about from families that lose their homes or worse?

Preventing unnecessary damages and losses before they happen should be at the top your Christmas wish list. In this blog post we talk to Francois Deudon, CEO of Asia Pacific Inspection, as we seek to understand the technicalities that go into the making of Christmas trees and the essential QC procedures/tests involved in the production of these products, helping to ensure a safer, happier and more ‘festive’ festive season for us all…

Q: What are some of the challenges involved in the manufacturing of Christmas trees in terms of quality?

Christmas tree branch bending procedureA: One of greatest challenges is ensuring that each branch is able to comply with the NFS 54200 / Decree 2003-1123 without any accessible sharp points. In order to comply with this requirement, an industrial practice of bending the end wire of each branch to prevent any accessible sharp points. Many Christmas trees contain hundreds of branches, so the quality control of suppliers plays a significant role so as to manage the potential risks.

Q: One of the biggest concerns that consumers have is the PVC content of an artificial tree – How do quality procedures overcome this kind of challenge?

A: The quality control involved from the design stage to the mass production stage is needed to manage this concern. In the design stage, a client will instruct the supplier that only qualified raw materials should be used to create this product. In the pre-production stage, raw materials or products should be submitted for testing to ensure that these qualified materials are used. Suppliers should not only use these qualified materials; but they should also be able to avoid contamination during the production process. The clients should then assess the chemical management system of the factory, when they choose a supplier. After the production is completed, the client could then appoint a third party company to pick a sample from the mass production for chemical testing to ensure only qualified materials are being used for production and that there is no chemical contamination.

Q: Are suppliers more aware of the raw material and construction of trees that need to comply to strict Christmas tree testing processinternational regulation?

A: The more experienced a supplier is the better he will understand the regulations of any given country. Here it will be the retailer or the importer’s responsibility to choose an appropriate supplier. This can be done through a technical audit, which could help measure the capability and capacity of suppliers, providing valuable information when choosing suppliers.

Q: Do you think stricter quality control or inspection measures can help reduce the amount of fires that are started each year due to artificial Christmas trees? How so?

A: Yes, the testing on mass production products will assess the flammability of artificial Christmas trees. It could also avoid unauthorized change of the materials during this mass production process.

Q: What quality tests are absolutely essential before shipping Christmas trees off to various distributors?

A: The flammability test, the sharp point sharp edge test and the REACH test are absolutely essential before shipping to any distributors.

Conclusion

While retailers and importers across the globe are preparing for all the holiday joys, what we have learnt is that it will be important to select the correct supplier, based on previous testing records or it may even be important to consider an audit that will help identify any procedural risks early on, as the scope of the festive season is too big to cut any corners as any faults of failure will have the potential to lose you millions. The various Christmas tree testing procedures will be important to ensuring that the festive season will be a safe and happy one all round.

Are YOUR QUALITY ASSURANCE SYSTEMS LETTING YOU DOWN?

FIX YOUR ISSUES TODAY WITH OUR FREE GUIDE BY CLICKING HERE!